Refund Policy

1. General Rule: Fees Are Non-Refundable

Evaluation program fees are charged in exchange for immediate access to a simulated trading evaluation environment, trading rules, dashboard tools, and support services. As such, fees are non-refundable once your evaluation program has been activated, except as expressly set out in Section 2 below.

Purchasing an evaluation program does not guarantee that you will pass the evaluation or receive a funded account.

2. Refund on First Payout

As a benefit to traders who successfully complete our program, GenzProp will refund your original evaluation fee in full once you receive your first payout from a funded account obtained through that evaluation.

• The refund applies to the fee paid for the specific evaluation program that led to the funded account.
• The refund is issued after your first successful payout has been processed and settled.
• The refund is paid using the same method as your payout, unless otherwise agreed, and is separate from your payout amount.
• This refund benefit applies once per successfully funded account and is not transferable between accounts or traders.
• Promotional discounts: if you purchased at a discounted price, the refund reflects the amount actually paid, not the undiscounted list price.

3. Circumstances Where No Refund Applies

No refund (including the first-payout refund described in Section 2) will be issued where:

• The evaluation account was disqualified or terminated for a breach of trading rules or our Terms.
• The account was found to involve fraudulent activity, false information, prohibited trading strategies, or abuse of promotional offers.
• The trader voluntarily withdraws from the program before completing it.
• The trader fails to pass the evaluation phases.

4. Technical or Billing Errors

If you were charged in error (e.g., duplicate charge, incorrect amount, or a charge without corresponding account activation), contact us within 14 days of the transaction at helpdesk@genzprop.com with your order details. Verified billing errors will be corrected or refunded in full.

5. Chargebacks

We ask that you contact our support team before filing a chargeback or payment dispute with your bank or card issuer, so we can resolve the issue directly. Filing a chargeback without first contacting support may result in suspension of your account pending investigation. Fraudulent or unwarranted chargebacks may be contested with evidence of service delivery and program activation.

6. How to Request a Refund

To request a refund under Section 2 or Section 4, contact us at helpdesk@genzprop.com with:

1. Your registered account email or username.
2. Order/transaction ID.
3. Reason for the refund request (first-payout refund or billing error).

Refund requests are typically reviewed within 5–7 business days. Approved refunds are processed to the original payment method or payout method within a further 5–10 business days, depending on your payment provider's processing times.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to evaluation programs purchased after the updated policy is posted; programs already activated are governed by the policy in effect at the time of purchase, unless a change is required by law.

8. Contact Us