Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Account information: full name, email address, phone number, country of residence, date of birth.
• Identity verification (KYC): government-issued ID, proof of address, and other documents where required for compliance or payout processing.
• Payment information: billing name, billing address, and payment method details. Card and bank details are processed directly by our payment providers and payment gateway partners — GenzProp does not store full card numbers on its own servers.
• Payout information: bank account details, cryptocurrency wallet addresses, or other payout method details you provide.
• Communications: messages sent through live chat, support tickets, email, or contact forms.

1.2 Information Collected Automatically

• Usage data: pages visited, time spent on the Site, referring URLs, click patterns.
• Device data: IP address, browser type, operating system, device identifiers.
• Trading activity data: simulated trading account activity, performance metrics, and rule-compliance data generated during your evaluation program.
• Cookies and similar technologies: see Section 7.

1.3 Information from Third Parties

• Verification and fraud-prevention providers.
• Payment processors and payment gateways (for transaction confirmation, fraud checks, and chargeback data).
• Analytics providers (e.g., website traffic tools).

2. How We Use Your Information

We use the information we collect to:

1. Create and manage your account and evaluation program access.
2. Process payments, refunds, and payouts.
3. Verify your identity and prevent fraud, money laundering, and abuse of promotional offers.
4. Monitor trading activity for compliance with program rules.
5. Provide customer support and respond to inquiries.
6. Send transactional communications (account status, payout confirmations, policy updates).
7. Send marketing communications, where you have opted in (you may opt out at any time).
8. Improve the Site, our Services, and user experience.
9. Comply with legal, regulatory, and payment-network obligations, including responding to lawful requests from authorities and payment processors.

3. Legal Basis for Processing

Where applicable data protection law requires it, we process personal data on the basis of: performance of a contract with you, your consent, our legitimate interests (fraud prevention, service improvement), and compliance with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Payment processors and payment gateways (including card networks and providers such as our payment gateway partners) to process transactions, refunds, and payouts, and to conduct fraud and chargeback checks.
• Identity verification / KYC providers.
• Service providers who support hosting, analytics, customer support, and email delivery, under confidentiality obligations.
• Regulators, law enforcement, or courts, where required by law or to protect our legal rights.
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to this policy or a materially similar one.

5. Data Retention

We retain personal data for as long as necessary to provide the Services, comply with our legal and regulatory obligations (including anti-fraud and financial record-keeping requirements), resolve disputes, and enforce our agreements. KYC and payment-related records are typically retained for a minimum period required by applicable financial regulations, even after account closure.

6. Data Security

We implement industry-standard technical and organizational measures — including encryption in transit, access controls, and secure payment processing through PCI-DSS-compliant partners — to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to our legal and regulatory retention obligations.
• Object to or restrict certain processing.
• Withdraw consent for marketing communications at any time.
• Request a copy of your data in a portable format.

To exercise these rights, contact us at helpdesk@genzprop.com.

9. International Data Transfers

As GenzProp serves traders in multiple countries, your information may be transferred to and processed in countries other than your country of residence, including Pakistan and countries where our service providers operate. We take steps to ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Continued use of the Site after changes constitutes acceptance.

14. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact: